How delivery works

This is the question we get most, and it is usually asked sideways. So here is the whole chain, plainly. The numbering is the actual sequence, not decoration.

1. 01

   It is made after you order

   Nothing ships from stock. Your configuration enters the factory queue and the body is cast and finished to order. The lead time on each entry is manufacturing, not shipping.

2. 02

   It is packed blind

   Vacuum-wrapped, foam-wrapped, then boxed inside a second carton. The head travels separately in its own cradle inside the same box.

3. 03

   The label says nothing

   A neutral commercial sender — usually the freight forwarder, not the manufacturer. No description of the contents anywhere on the outside.

4. 04

   Customs treats it as a mannequin

   Declared as a polymer model, which is accurate. Legal goods in the US, the UK and most of the EU. Duty is assessed on declared value.

5. 05

   A courier brings a large box

   Around 150 × 50 × 40cm and heavy. The driver brings it to your door, not up your stairs. A signature is normally required.